tag:status.everflow.io,2005:/historyEverflow Technologies Status - Incident History2024-03-19T08:48:44ZEverflow Technologiestag:status.everflow.io,2005:Incident/191989442023-11-23T04:19:48Z2023-11-23T04:19:48ZEmail delivery issue<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>04:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>04:13</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>01:24</var> UTC</small><br><strong>Investigating</strong> - Please note that we are currently investigating an email delivery issue and are working with our email provider to resolve this issue.</p>tag:status.everflow.io,2005:Incident/190390722023-11-18T11:17:02Z2023-11-18T11:17:02ZPlanned Maintenance<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>11:17</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>11:10</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>10:59</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>21:37</var> UTC</small><br><strong>Scheduled</strong> - On November 18th 2023, Everflow will perform a scheduled maintenance that will temporarily affect the availability of our API and Web Application services for some users. The maintenance will not impact clicks, impressions and conversions tracking, the reporting data might be delayed by a few minutes.<br /><br />The maintenance window will start at 6:00 AM EST and is expected to last about 20 minutes. For any important updates regarding this maintenance, please refer to our status page (https://status.everflow.io/).<br /><br />If you have any questions, please contact our support team using support@everflow.io.<br /><br />Thank you,<br />Everflow Team</p>tag:status.everflow.io,2005:Incident/190780442023-11-09T22:18:16Z2023-11-09T23:34:02ZJavascript SDK tracking issue<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>22:18</var> UTC</small><br><strong>Resolved</strong> - We experienced tracking issues with our Javascript SDK, which has since been corrected. <br />Started between 8:18pm UTC - 8:40pm UTC<br />Resolved between 9:38pm UTC - 9:44pm UTC</p>tag:status.everflow.io,2005:Incident/97889112022-04-15T14:00:00Z2022-04-15T19:18:12ZUnexpected System Disruption<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Resolved</strong> - We are investigating an issue that happened with impressions, clicks and conversions.<br /><br />Timeline: <br />- Our monitoring identified an issue with incoming traffic, starting around 10:02am EDT<br />- We quickly resolved the issue with the faulty service and traffic was resumed around 10:12am EDT<br />- All missing conversions were reprocessed and added back to the system as of 2:50pm EDT <br /><br />-----<br /><br />If you have any questions about this incident, you can reach out to our support team, support@everflow.io<br /><br />Everflow Team</p>tag:status.everflow.io,2005:Incident/85522722021-11-16T18:10:58Z2021-11-17T17:48:22ZNetworking Issue<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>18:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. Please note this incident was related to a networking issue within Google Cloud (refer to https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh for more details)</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>18:10</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>17:59</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a cloud-provider networking issue affecting all Everflow services.</p>tag:status.everflow.io,2005:Incident/68800102021-04-30T12:21:26Z2021-04-30T12:21:26ZInvestigating an issue with the Web Application and API<p><small>Apr <var data-var='date'>30</var>, <var data-var='time'>12:21</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>30</var>, <var data-var='time'>12:16</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>30</var>, <var data-var='time'>12:12</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.everflow.io,2005:Incident/60250662021-01-14T19:04:43Z2021-01-14T19:04:43ZWeb application and API connectivity issue<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>19:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>19:01</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>18:59</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>18:53</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an incident where our Web application and API are not reachable for a majority of our clients</p>tag:status.everflow.io,2005:Incident/52999332020-10-11T10:00:40Z2020-10-11T11:47:53ZPlatform Maintenance<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Resolved</strong> - To answer the incidents we had on October 2nd, the Everflow team is jointly working with the Google Cloud team to deploy a long term fix. During the maintenance, the API and the application will be down but there won't be any impact on clicks / impressions. The conversions will be buffered and processed again after the maintenance</p>tag:status.everflow.io,2005:Incident/52376402020-10-02T23:41:33Z2020-10-02T23:41:33ZGlobal system issue<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>23:41</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>22:35</var> UTC</small><br><strong>Identified</strong> - We are investigating an ongoing global system issue</p>tag:status.everflow.io,2005:Incident/52343102020-10-02T14:12:15Z2020-10-02T14:12:15ZGlobal system issue<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>14:12</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>13:25</var> UTC</small><br><strong>Monitoring</strong> - We have started processing traffic again, monitoring performance and stability</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>13:22</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>12:50</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and we are working on it</p>tag:status.everflow.io,2005:Incident/49609582020-08-28T15:32:40Z2020-08-28T15:32:40ZSystem Disruption<p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>15:32</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>15:26</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>14:54</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.everflow.io,2005:Incident/49574412020-08-28T06:30:00Z2020-08-28T06:57:55ZPartial System Disruption<p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>Resolved</strong> - We identified and fixed an issue that caused a partial system disruption of our services between 6:15am UTC and 6:30am UTC. During that period, the API was partially available and a small number of conversions were rejected by our system. The impact was minimal on impressions and clicks.<br /><br />We apologize for any inconvenience caused by these incidents and rest assured we will be investigating to make sure these don't happen again. Please contact our support team @ https://help.everflow.io/ if you have any specific questions regarding these incidents.<br /><br />Everflow Team</p>tag:status.everflow.io,2005:Incident/48298722020-08-11T11:49:57Z2020-08-11T11:49:57ZIncreased latency<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>11:49</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>11:44</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>11:31</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is on the way.</p>tag:status.everflow.io,2005:Incident/44895582020-06-29T17:00:00Z2020-07-08T21:19:48ZPlatform Outage<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Resolved</strong> - Google Cloud Power Outage<br /><br />Following a power outage inside one of Google Cloud datacenter, the Everflow platform was down between 12:55pm UTC and 4:20pm UTC. During that time, all Everflow services were impacted. <br /><br />We apologize for any inconvenience caused by these incidents and rest assured we will be investigating to make sure these don't happen again. Please contact our support team @ https://help.everflow.io/ if you have any specific questions regarding these incidents.<br /><br />*UPDATE*<br />Google released a post-mortem regarding the outage they occurred on June 29th 2020 in their us-east1 region: https://status.cloud.google.com/incident/cloud-networking/20005</p>tag:status.everflow.io,2005:Incident/42006692020-05-26T16:27:43Z2020-05-26T16:50:24ZUnexpected System Disruption<p><small>May <var data-var='date'>26</var>, <var data-var='time'>16:27</var> UTC</small><br><strong>Resolved</strong> - We identified and fixed an issue that caused most of our services to be down between 4:11pm UTC and 4:18pm UTC. During that period, the API was not accessible and most of the conversions were rejected by our system. The impact was minimal on impressions and clicks. <br /><br />We apologize for any inconvenience caused by these incidents and rest assured we will be investigating to make sure these don't happen again. Please contact our support team @ https://help.everflow.io/ if you have any specific questions regarding these incidents.<br /><br />Everflow Team</p>tag:status.everflow.io,2005:Incident/39437302020-04-23T09:30:00Z2020-04-23T10:50:51ZUnexpected System Disruption<p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>Resolved</strong> - Everflow experienced two major incidents on April 23th 2020<br /><br />The first incident happened between 9:16am UTC and 9:23am UTC. During that period, most of our services were unresponsive, including API, clicks and conversions. <br /><br />We also experienced a second incident between 9:36am UTC and 9:47am UTC. During that period, the API and conversions processing were impacted. <br /><br />We apologize for any inconvenience caused by these incidents and rest assured we will be investigating to make sure these don't happen again. Please contact our support team @ https://help.everflow.io/ if you have any specific questions regarding these incidents. <br /><br />Everflow Team</p>tag:status.everflow.io,2005:Incident/38781962020-04-13T21:15:51Z2020-04-23T10:51:07ZHigh processing latency with conversion module<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>21:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented. We confirm a small portion of the conversions will result into a 502 and won't be processed by our system.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>20:55</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.everflow.io,2005:Incident/37859852020-03-26T16:05:48Z2020-03-26T16:05:48ZIssue with a small portion of incoming traffic<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>16:05</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>15:58</var> UTC</small><br><strong>Investigating</strong> - A small portion of all incoming traffic is being dropped with error code 502, this affect clicks, conversions, api requests and our UI.<br /><br />We are currently working with Google to resolve the issue.</p>tag:status.everflow.io,2005:Incident/36949052020-03-16T15:00:00Z2020-03-16T19:10:43ZIssue with javascript SDK<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Resolved</strong> - A bug in EF.conversion prevented conversions from being fired for some clients.<br /><br />Occurred between 15:00 and 17:45 UTC.</p>tag:status.everflow.io,2005:Incident/35258782020-02-05T18:44:29Z2020-02-05T18:44:29ZConnectivity issue<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>18:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:20</var> UTC</small><br><strong>Update</strong> - Everflow experienced intermittent downtime between 10:08 - 10:18am EST, 10:22 - 10:30am EST.<br /><br />More details will be added following continued monitoring.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:37</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:08</var> UTC</small><br><strong>Monitoring</strong> - We identified an issue and currently working with the Google support team to resolve it</p>tag:status.everflow.io,2005:Incident/34063512020-01-12T07:11:53Z2020-01-12T07:11:53ZPlanned Maintenance affecting all services<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>07:11</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>00:46</var> UTC</small><br><strong>Scheduled</strong> - On Sunday, January 12th, Everflow will perform a system maintenance to all services. During this maintenance, the platform services won't be available and clicks, impressions and conversions will be impacted. <br /><br />The maintenance window will start at 2:00AM EST and will last for about 15 minutes. Please refer to the status page (https://status.everflow.io/) for any important updates regarding this maintenance. <br /><br />If you have any questions, please reach out to our support team @ https://help.everflow.io/<br /><br />Thank you,<br />Everflow Team</p>